Monitoring error messages
Posted 2025-01-02
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Updated 2025-02-18
Content of this guide
Overview
This guide dives into the most common HTTP error codes related to the monitor endpoints of KYC API V2, offering insights into what they mean, why they occur, and how to effectively address them.
/monitor
| Error code and message | Description |
|---|---|
| 400 ERR_COMPANY_MONITOR_V2_INCOMPATIBLE_CHANGETYPE | Incompatible changeType |
| 400 ERR_COMPANY_MONITOR_V2_COUNTRY_NOT_SUPPORTED | The jurisdiction of the requested company is currently not supported for monitoring. |
| 400 ERR_MONITOR_POST_BAD_REQUEST | The POST sent with the request is invalid. Please check documentation. |
| 400 ERR_COMPANY_NOTIF_REG_COMPANY_NOT_FOUND | Company id not found during user notification registration |
| 400 ERR_COMPANY_STATUS_CLOSED | A closed company cannot be monitored |
| 400 ERR_MONITOR_INVALID_PARAM | Invalid parameter detected. Please check the documentation. |
| 403 ERR_COMPANY_MONITOR_REG_MAX_REACHED | The maximum number of active monitors was reached. If you need a higher limit, get in contact with us at ma_kom_sales@moodys.com. |
| 412 ERR_MONITOR_BY_ID_NOT_FOUND | User not allowed to access this monitorId or not found |
| 412 ERR_COMPANY_MONITOR_V2_COMPANY_ALREADY_REGISTERED | Failed to register as this company is already registered for monitoring. |
| 500 ERR_COMPANY_MONITOR_REG_SERVER_ERROR | An unexpected error appeared during request execution. Please retry the request or get in contact with Customer Support team if the error persists. |
| 503 ERR_MONITOR_DELETE_BAD_REQUEST | Unable to create a monitoring request |
| 503 ERR_ON_MONITORING_CREATION | Unable to create a monitoring request |
/monitor/{monitorId}
| Error code and message | Description |
|---|---|
| 412 ERR_COMPANY_NO_MONITOR_IDENTIFIER | Unable to delete a monitor without identifier |
| 412 ERR_COMPANY_NOTIF_DEREG_FAILURE | User has to be owner of webhook in order to delete it or it is already deleted. |
/monitor/{monitorId}/{changeId}
| Error code and message | Description |
|---|---|
| 400 ERR_MONITOR_GET_CHANGE_BAD_REQUEST | Unable to get the specific change for this monitorId |